Question 1

I'm not receiving my verification code (phone verification).

Accepted Answer

Please double-check that the phone number you entered is correct. Delivery can take a few minutes depending on network conditions. If it still doesn't arrive, try 'Resend,' and reach out to us if the issue continues.

Question 2

What happens to my other device when I log in on a new one?

Accepted Answer

Flexeam only stays logged in on one device at a time. When you log in on a new device, your previous device is automatically logged out.

Question 3

I want to delete my account. What happens to my data?

Accepted Answer

You can start the process from Settings > Account > Delete Account. Your profile, chat history, and other personal data will be fully deleted within the retention period outlined in our policy.

Question 4

How do I report or block another user?

Accepted Answer

Open their profile or the chat and select 'Report' or 'Block.' Reports are reviewed and acted on, and blocking immediately stops messages from being exchanged between you two.

Question 5

I reported something but it doesn't seem to be resolved yet.

Accepted Answer

Reviews can take some time after a report is submitted, so the content may still be visible while it's under review. If it's not urgent, please give it a little time — if the issue continues, reach out to us.

Question 6

My messages aren't sending.

Accepted Answer

Please check your network connection first. If the issue continues, try updating the app to the latest version or reinstalling it. If it's still not resolved, reach out to us.

Question 7

How long does it take to get a reply?

Accepted Answer

We typically reply by email within 1–3 business days. Reports and urgent issues are prioritized, so please make sure to select the right category.

Question 8

Where do I change the app language?

Accepted Answer

You can change it anytime from Settings > Language.

What's up?

What can we help with?

Something's off with my account

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Got an idea?

My content got used without permission

Urgent Report Categories

🚨 Report scams or illegal posts

🚨 Report violence or hate

🚨 Report sexual content

🚨 Report abuse involving a child

Frequently Asked Questions